A Comprehensive Guide to Keyword Targeting in Amazon PPC: Part 1

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In the competitive e-commerce jungle of Amazon, standing out is no easy task. At the core of every successful PPC campaign is the magic of PPC keyword targeting. Choosing the right words, phrases, and search terms used by your intended audience can make or break your sales. By strategically selecting and optimizing keywords, you can significantly boost your visibility, drive targeted traffic to your listings, and increase your sales. In this 2-part blog, we will dive into the different types of keyword targeting in PPC campaigns. We will uncover the intricacies of each type and how to leverage them to fine-tune your strategy, beat the competition, and maximize returns.


Types of Keyword Targeting

There are two primary types of keyword targeting in Amazon PPC. First is the automatic targeting and the second is manual targeting. In automatic targeting you leave the option to choose in what keywords your ads will be shown. On the other hand, manual targeting lets you have more control and decide in what keywords your ads will appear. Let’s delve into each type and see how best to leverage them.


Automatic Targeting

This type of keyword targeting is probably the simplest and commonly used keyword targeting in PPC. It is a feature found within Sponsored Products ads wherein Amazon uses its vast data and sophisticated algorithm to select the keywords for which your ads will be shown. In this type of targeting, Amazon’s system analyzes your product’s title, description, category, and other relevant data. Amazon’s algorithm matches your ads with relevant customer search queries and behavior. This is beneficial for new sellers or those with a short list of keyword research data. This type of campaign can be used to discover performing search terms as well as new keywords that may not be in your list.


Types of Automatic Targeting Groups

There are four targeting groups within this category: Close Match, Loose Match, Substitutes, and Complements. These targeting groups help refine how your ads are displayed.

Close Match targeting targets search terms that are closely related to your product’s keywords while Loose Match targeting targets search terms that are broadly related to your product’s keywords. Substitutes targeting targets search terms for products similar to yours. Lastly, Complements targeting targets search terms for products that complement your product.


The Pros and Cons of Automatic Targeting


The Benefits

Simple and easy – This type of targeting is ideal for beginners in PPC campaigns. Setting up ad campaigns using this targeting type is simple and straightforward. This type of keyword targeting doesn’t require extensive keyword research.

Good for Data Gathering – This type of targeting is ideal for discovering keywords. It provides valuable insights into which keywords perform well. This can be used in doing research for new keywords that are not yet in your list of keywords.

Wider Scope – Automatic targeting captures a broad range of search queries that you might not have discovered in your manual keyword research. It uses Amazon’s vast and extensive data.


The Cons

Minimal Control – Since in this type of targeting Amazon chooses what keywords your ads will be shown, you have less control over which keywords your ads are shown for. This can raise higher irrelevant traffic and audience to your ads.

Higher Costs – Because of the wider range of targeting, this type also makes it costly. This type of targeting tends to get irrelevant clicks and increases ad spend for keywords that might not be good performers.


Best Practices

Best to use this type of campaign when you are launching a new product. You can also use this if you are a new seller and would like to explore the potentials of advertising. Use this method when trying to discover or research new keywords that you can use for campaigns.

Review Search Term reports regularly to review your campaigns. Identify high-performing and irrelevant keywords so you can optimize your campaigns. Negate keywords that are non-performing and are just bleeding your ad spend. Adjust your budget and bids based on the performance data you have gathered in your campaigns.


Once you have gathered enough data from your campaigns transition from automatic to manual campaigns. Create manual campaigns with more targeted keywords gathered from your automatic campaigns. This technique gives you more control over your campaigns and potentially improves your return on ad spend (ROAS).


Automatic keyword targeting in Amazon PPC campaigns offers a convenient and efficient way to start advertising your products without the need for extensive keyword research. While it provides a wider reach and valuable data, it’s important to monitor performance closely and use the information gained to optimize your ad campaign.


In Part 2 of this topic we will delve into the manual keyword targeting of PPC campaigns. We will look and dive into the details of what manual keyword targeting is, it’s advantages and disadvantages, and how best to use this method in your campaigns. See you in the next blog!

A man is standing next to a cell phone with a negative seller feedback on it.
By William Fikhman February 3, 2025
Negative feedback is an inevitable part of selling on Amazon, but it doesn’t have to be a roadblock. Instead of viewing critical reviews as setbacks, see them as valuable insights—opportunities to refine your product, elevate customer satisfaction, and reinforce your brand’s credibility. When handled strategically, negative feedback can become a catalyst for growth, helping you build a stronger, more customer-focused business. Let’s dive into how you can effectively manage, respond to, and even leverage negative reviews to your advantage. Why Negative Feedback Matters Amazon reviews play a crucial role in influencing purchasing decisions. While a handful of negative reviews won’t ruin your sales overnight, ignoring them can lead to: Lower Visibility & Conversions – Amazon’s algorithm factors in ratings when ranking products. Too many negative reviews can hurt search performance and reduce conversions. Brand Reputation Damage – Shoppers check reviews to gauge reliability. A brand that doesn’t address customer concerns may lose potential buyers. Account Health Risks – High volumes of negative feedback can affect seller metrics, potentially leading to suppressed listings or account suspensions. By addressing feedback promptly, you can mitigate these risks and even turn dissatisfied customers into loyal brand advocates. How to Handle Negative Reviews Effectively 1. Respond Quickly & Professionally Acknowledge negative feedback within 24-48 hours to show you care. Stay calm, empathetic, and solution-focused. ✅ Example Response: "We’re sorry to hear about your experience. Customer satisfaction is our priority, and we’d love to make things right. Please reach out via Amazon’s messaging system so we can assist you." 2. Offer a Solution If the issue is product-related, provide troubleshooting steps, a refund, or a replacement. 3. Move the Conversation Offline For complex concerns, encourage direct messaging to prevent further public complaints. ✅ Example: "Thank you for your feedback. Please contact us via Amazon’s messaging system so we can resolve this for you." 4. Ethically Request a Review Update Once an issue is resolved, you can politely ask the customer if they’d consider updating their review. However, never offer incentives—this violates Amazon’s policies. ✅ Example: "We’re glad we could resolve your concern. If you’d like to update your review, we’d greatly appreciate it. Thank you for the opportunity to make things right!" Handling Reviews That Violate Amazon’s Policies Some reviews violate Amazon’s guidelines and can be reported for removal. These include: Profanity, hate speech, or personal attacks False or misleading claims Irrelevant content (e.g., complaints about shipping delays on FBA items) Suspected competitor sabotage (fake negative reviews) How to Report a Review: Locate the review in Seller Central. Click “Report Abuse.” Choose the relevant reason and submit your request. Amazon will review and determine if the feedback should be removed. How to Minimize Negative Reviews While negative feedback is inevitable, proactive strategies can significantly reduce its occurrence and improve customer satisfaction. 1. Optimize Your Product Listings Ensure your product descriptions, images, and specifications are 100% accurate. Clear and detailed listings prevent mismatched expectations, reducing the chances of disappointment and negative feedback. 2. Use High-Quality Images & Videos Showcase your product in real-world scenarios from multiple angles. High-quality visuals help set accurate expectations, giving customers confidence in their purchase. 3. Deliver Outstanding Customer Service Fast, friendly, and solution-focused customer support can turn potential complaints into positive experiences. Address concerns promptly and proactively to prevent frustration from escalating into negative reviews. 4️. Maintain Strict Quality Control Regularly inspect inventory for defects or inconsistencies before shipping. Ensuring top-notch quality minimizes returns, complaints, and negative feedback. 5. Encourage Positive Reviews (the Right Way) Use Amazon’s “Request a Review” feature to invite happy customers to share their experience. Avoid incentivizing reviews, as this violates Amazon’s policies—let your excellent service and product quality speak for themselves. By implementing these best practices, you can reduce negative feedback, enhance customer satisfaction, and build a stronger, more reputable brand on Amazon. Using Negative Feedback to Improve Your Business Rather than seeing negative feedback as a setback, use it as a tool for continuous improvement. Here’s how: Identify Recurring Issues – Monitor your reviews for common complaints. Are customers frustrated by unclear assembly instructions? Are they reporting durability issues? Spotting patterns in negative feedback allows you to address underlying problems at their root. Use tools like Helium 10’s Review Insights to analyze customer sentiment efficiently. Enhance Product Quality – If customers repeatedly point out a specific flaw—whether it’s weak stitching on a bag or a flimsy handle on a kitchen gadget—it’s time to revisit your product design. Collaborate with your manufacturer to improve materials, durability, or functionality based on real user experiences. Optimize Packaging & Instructions - Many negative reviews stem from poor packaging (damaged items on arrival) or unclear instructions. Consider upgrading to protective packaging to prevent shipping damage and rewriting your instruction manuals to be more user-friendly. Including a QR code linking to a step-by-step video guide can also enhance the customer experience. Improve Listing Accuracy & Transparency - Mismatched expectations often lead to dissatisfaction. Ensure that your product descriptions, images, and specifications accurately reflect what the customer will receive. If your item runs smaller than expected, mention it in your listing and suggest sizing up. If assembly is required, make that clear and provide helpful resources. Innovate Based on Feedback - Negative feedback is a goldmine for product development. Use it as an opportunity to innovate—whether it’s launching a new and improved version of a product, offering an additional accessory or bundle, or even creating a brand-new product that better meets customer needs. Final Thoughts Negative feedback isn’t a liability—it’s an opportunity. A well-handled complaint can turn a dissatisfied customer into a loyal buyer. Your success on Amazon isn’t about avoiding bad reviews but about how effectively you respond to them. Don’t let negative feedback hold your brand back—turn it into a competitive advantage! Reach out today or book a Zoom call to explore how we can take your Amazon business to the next level. Let’s unlock your brand’s full potential together with CMO !
A cartoon illustration of an amazon brand store.
By William Fikhman January 31, 2025
Want to boost your brand on Amazon? A dedicated Brand Store lets you showcase your products, engage shoppers, and drive sales — all with no coding required! What is an Amazon Brand Store? An Amazon Brand Store is a multi-page storefront hosted by Amazon, designed to showcase your brand and products. Available to brand owners on Seller Central, it’s a powerful way to share your story, highlight key products, and engage shoppers without coding or extra costs. Shoppers can access your store from search results or product pages, entering an immersive, customizable shopping experience. Choose from Amazon’s pre-made templates or create a unique layout to match your brand identity and drive more sales. How Much Does It Cost? Great news! Building an Amazon Brand Store is completely free. There are no setup fees or hidden costs. However, you may need to invest in an Amazon Store consultant to help you optimize your storefront, attract more visitors, and drive sales across your product catalog. Why Build an Amazon Brand Store? An Amazon Brand Store is more than a storefront. It’s your brand’s stage, designed to captivate shoppers with stunning visuals, engaging content, and seamless navigation that drives sales and loyalty. Drive More Traffic Share your custom store link via email, social media, and ads to attract shoppers. Build Brand Loyalty Highlight your values, expertise, and full product lineup in one central hub. Promote With Ease Integrate product promotions and social sharing to increase awareness and conversions. Leverage Powerful Insights Use Amazon Store Manager’s analytics to refine your listings and marketing strategies. Launch Your Amazon Brand Store in 5 Simple Steps Join the Brand Registry Register your trademark through Amazon’s Brand Registry to protect your intellectual property and gain access to exclusive tools. Design Your Homepage Log into Seller Central, click “Stores,” and select “Create Store.” Choose your brand and pick a theme — Marquee, Product Highlight, Product Grid, or start from scratch. Build & Organize Pages Structure your store with intuitive pages and sub-pages like product categories, best-sellers, and an About Us section. Use the drag-and-drop feature to easily arrange content. Add Content & Products Customize your store with hero images, product grids, videos, and more. Use Amazon’s drag-and-drop tools to showcase your products and boost conversions. Add items automatically or manually via ASIN search. Preview, Polish & Publish Review your store for errors and ensure brand consistency across all platforms. Once ready, submit for approval. Most stores go live within 24 hours, but allow up to two weeks during peak times. Optimize with Data Track daily visitors, sales, and traffic sources to refine your strategy. Use these insights for targeted advertising and listing improvements. Are You Ready to Boost Your Sales? Engage shoppers and drive conversions with a perfectly created Brand Store. By curating high-quality visuals, compelling product stories, and seamless navigation, you can create an immersive shopping experience that builds trust and encourages purchases. At CMO , we’ll help you showcase complementary products, add lifestyle images, and incorporate videos to bring your brand to life. Let’s turn browsers into loyal customers and maximize your sales potential. Reach out here or book a zoom call today!
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